We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.
When you visit this website, various personal data of yours are processed. Personal data is data with which you can be personally identified. This data protection declaration explains which data we collect. It also explains how and for what purpose this is done. We would like to point out that data transmission over the Internet (e.g. communication by e-mail) can be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
The entity responsible for the data processing is:
Phone: +41 44 396 22 44
In the case of our online appointment booking service the entity responsible for the data processing is:
Phone: + 49 221 977 631 0
You can reach our data protection officer at: datenschutz[at]manres.com
In making our website available and in offering a service to book appointments online, we process only personal data which we need in order to present the offered content and which you voluntarily provide to us, e.g. when you contact us using our contact forms.
When you access our website, certain personal data is processed automatically in order to enable us to present the content of our website. Your browser automatically transmits "server log files" to us, which contain the following data:
This data is not combined with data from other sources.
You have the option of contacting us using one of the contact forms on our website. Specifically, you can use our general contact form, our order form or our application form. The information in your form, including the contact information you specify in the form, will be stored by us so that we can process your request and in case of follow-up questions.
We will not communicate this data without your consent.In particular, we process the following personal data in the forms (depending on the form, we will not process all of the data you provide):
Online appointment booking
Depending on the service/product, you might have the option of booking an appointment with us online. We are using an external service provider for this. In the context if this online booking service, we process the following personal data:
We process personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act and Swiss data protection law (FADP and the FADP Ordinance).
We process personal data in order to ensure that our website is made available without errors. Other data may be processed for statistical analysis of your user behavior. The legal basis for this processing is our legitimate interest (Article 6(1)f of the GDPR) in being able to offer you a flawlessly functioning website and to optimize our website technically taking into account user behavior.
Additional processing activities based on our legitimate interest may include:
In cases where the processing of your data is required by law, processing takes place based on Article 6(1)c of the GDPR. This may be done e.g. in order to satisfy documentation requirements vis-à-vis tax or other authorities.
We also process your personal data in cases where you consent to such processing (Article 6(1)a of the GDPR). You may revoke such consent at any time; to do so, you need only send us an informal e-mail message. However, the lawfulness of the data processing which takes place prior to the revocation of consent will remain unaffected by such revocation.
Processing of the data you enter in the general contact form takes place based on a weighing of interests in accordance with Article 6(1)f of the GDPR. Our legitimate interests consist of communication with you and responding to your inquiries. Processing of the personal data you enter in the order form takes place based on Article 6(1)b of the GDPR, so that we can process your request in the course of preparing the way for a contractual agreement. The processing of the data you enter in our application form takes place based on Article 6(1)f and b of the GDPR so that we can process your request or so that we can potentially establish a future employment relationship. The data you enter in the contact form will remain with us until you ask us to delete it or object to its use or until the purpose for storing the data ceases to apply (e.g. once we have finished processing your request). Provisions of mandatory law, particularly retention periods, will remain unaffected.
Online appointment booking
The processing of your personal data in the context of the online appointment booking takes place based on Article 6(1)b of the GDPR so that we can fulfil an existing contract with you or a third party (e.g., your employer).
The processing of your personal data also takes place based on Article 6(1)f of the GDPR. Our legitimate interest is to send you a confirmation of your appointment by e-mail or to contact you in certain cases (e.g., overlapping bookings or cancellations) via e-mail or phone. We use your name in order to correctly match services and appointments to individuals and/or in order to prepare for the individual appointment.
Some of the Internet pages use so-called “cookies”. Cookies do not damage your computer and do not contain viruses. Cookies serve to make our offerings more user-friendly, more effective and safer. Cookies are small text files which are stored on your computer by your browser.
The maximum storage period of cookies used by us is one year after setting the cookie.
Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain on your device until you delete them. These cookies enable us to recognize your browser on your next visit.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally exclude them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
Cookies which are necessary for the execution of the electronic communication process or for the provision of certain functions requested by you are stored on the basis of Article 6(1)f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies for the analysis of your surfing behavior) are stored, these are treated separately in this data protection declaration.
Within our enterprise, those offices that need your data in order to fulfil our contractual and legal obligations will receive them. Job processors used by us (Article 28 GDPR) may receive data for these purposes. These are in the present case companies in the categories: IT services, telecommunications as well as sales and marketing. If your enquiry is addressed to our affiliated company Manres GmbH, we may transfer the data for further processing of the request. In addition, data will only be passed on to recipients outside our enterprise if this is prescribed by law, if you have given your consent or if we are authorised to provide the information. Under these conditions, the recipients of the personal data can be, for example: public bodies and institutions (e.g. supervisory authorities) where there is a legal or official obligation.
Other data recipients may be those for whom you have given us your consent to data transmission.
No data is transferred to third countries (countries outside the European Economic Area - EEA).
In the context of online appointment bookings, it may be necessary for us to transmit your data to our parent company in Switzerland, Manres AG, or to one or more of our processors in Switzerland in the course of central administration or for the purpose of fulfilling contracts. This is necessary because we share the IT- and service infrastructure of our parent company – Manres AG. The legal basis for this third country transmission is an adequacy decision of the EU Commission for Switzerland.
This site uses SSL and TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Automated decision making processes based on personal data do not take place.
If the provisions of the GDPR are applicable, every data subject has the right to information under Article 15 GDPR, the right to rectification under Article 16 GDPR, the right to erasure under Article 17 GDPR, the right to restriction of processing under Article 18 GDPR and the right to data portability under Article 20 GDPR. The restrictions in accordance with §§ 34 and 35 FDPA (if applicable) shall apply to the right to information and the right to erasure. In addition, there is a right to lodge a complaint with a data protection supervisory authority (Article 77 GDPR as related to § 19 FDPA).
We use third-party services in order to make our online offerings available in a lasting, secure, reliable and user-friendly manner. Such services also allow us to embed content in our online offerings. These services, such as video services and social media platforms, require your internet protocol (IP) address since they cannot transmit the content otherwise. Such services may be located outside of Switzerland and the European Economic Area (EEA) provided adequate data protection is ensured.
Use of LinkedIn takes place in the interest of attractive presentation of our online offerings, which is a legitimate interest in terms of Article 6(1)f of the GDPR.
11.3.1 Adobe Fonts
Use of Adobe Fonts takes place in the interest of the consistent and attractive presentation of our online offerings, which is a legitimate interest in terms of Article 6(1)f of the GDPR.
11.4.1 Google Analytics
Use of Google Analytics takes place in the interest of evaluating and improving the attractiveness of our online offerings, which is a legitimate interest in terms of Article 6(1)f of the GDPR.
11.4.2 Google Tag Manager
Use of Google Tag Manager takes place in the interest of evaluating and improving the attractiveness of our online offerings, which is a legitimate interest in terms of Article 6(1)f of the GDPR.
If the provisions of the GDPR are applicable, you have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data on the basis of Article 6(1)f of the GDPR (data processing on the basis of a weighing of interests); this also applies to profiling based on this provision within the meaning of Article 4(4) GDPR, which we use for credit assessment and for advertising purposes. If you lodge an objection, we will no longer process your personal data, unless we can demonstrate compulsory grounds worthy of protection for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend against legal claims.
You may withdraw previously granted consent to the processing of your personal data at any time informally without any special reason. A notification by e-mail to us is sufficient for this purpose. However, the legality of the data processing carried out until the withdrawal shall remain unaffected by the withdrawal.
The objection or withdrawal may be made informally and should be addressed if possible to: datenschutz[at]manres.com